Frequently Asked Questions

GETTING READY FOR A TENT DELIVERY AND SETUP

• Obtain any required local permits and schedule any required inspections. Permits and inspections are different for each town or municipality.

• Ensure no buried utilities are in the tent installation area, including a 7’ parameter around your tent. Make a free appointment with Dig Safe (dial 811) several weeks before your event.

• Make sure the area is free of all debris, obstacles, and obstructions.

WHO WILL SET UP AND TEAR DOWN?

• TENT: We will set up your tent as part of your rental. 

• TABLES, CHAIRS, ETC: We offer set up and tear down services for a nominal charge. Setup and tear down must be pre-arranged and a diagram must be submitted at least 2 business days in advance of setup date.

DELIVERY INSPECTION

• Please inspect your items upon delivery. We need to know about any discrepancies by 5:00pm on Friday.

ABOUT OUR DELIVERY SERVICES

• Initially, we will schedule delivery within a 2-day window. As the event approaches, or as your specific needs become clear, we will more accurately identify a specific day and 2 hour window.

• Delivery fee considerations include location, site considerations and delivery timing.

• We normally deliver Monday through Friday between 8 AM and 5 PM. During busy seasons, we may extend these hours. We prefer to deliver a day or more in advance of your event.

• Exceptions include weather conditions, volume of deliveries, job complexity and availability of site.

WHAT SHOULD I DO TO BE READY FOR PICK UP?

• Rinse and ensure all glass, china and silverware are rinsed and returned to the appropriate containers. If you are unable to rinse, please advise in advance.

• Have all chairs and tables stacked in one location (unless you have made arrangements with us for table and chair take down).

• Remove all personal items from under and around the tent.

• We normally prefer to pick up within two days after your event. Weather and other circumstances occasionally cause a delay in pickup.